DHL Supply Chain 是美洲合同物流领域的，隶属于 Deutsche Post DHLGroup，今天宣布计划在其北美设施和运输控制塔的 430 个设施中的 350 个中部署新兴技术，作为 3 亿美元投资的一部分。根据DHL 内部创新团队完成的研究和试点项目的成果以及与数十家外部创新者的合作，选定的技术将因客户需求而异。
这些技术的可用性和实际利用有望帮助多样化的客户群，包括应对电子商务和全渠道挑战的客户群，以限度地降低复杂性、消除容量限制并限度地为客户提供服务。DHLSupply Chain 全球数字化战略的目标是加速实施选定的技术，如机器人、增强现实、机器人流程自动化、物联网和 DHL专有的端到端可见性解决方案——MySupplyChain。
DHL Supply Chain North America 执行官 Scott Sureddin表示：“这项投资是对新兴技术的整体看法，使我们的客户能够实现他们的增长和盈利目标。我们客户的需求并不相同，因为每个业务和细分市场都有独特的挑战和成熟度。重要的是我们的客户可以从我们在各种新兴技术方面的经验和知识中受益。”
根据*近的一份 DHL 报告, 65%的受访公司认为电子商务的指数增长及其对服务的影响对其供应链产生了重大影响。高管们正在转向支持更快交付时间的技术，以有效管理波动的需求。为顺应这一趋势，DHL已经在其 430 家北美工厂中的大约 85 家利用新兴技术。
“许多技术已经在积极部署中，但协作式拣货机器人、人工智能应用程序和自动驾驶汽车今天*有希望，”苏雷丁补充道。对客户业务的潜在影响，在某些部署中，生产力提高了25% 以上，吞吐能力提高了 30%，是未来几年加速投资的两个主要驱动因素。DHL在这些技术方面的经验有助于限度地降低基础设施成本并限度地提高服务水平。
另一个动机是劳动力本身，这被广泛认为是物流行业面临的*重大挑战之一。技术是 DHL 用来吸引和留住团队的众多手段之一。
DHL Supply Chain, the Americas leader in contract logistics andpart of Deutsche Post DHL Group, today announced plans to deployemerging technologies in 350 of its 430 facilities in NorthAmerican facilities and transportation control towers as part of a$300 million investment. Selected technologies will vary bycustomer needs, based on the outcomes of research and pilotprograms completed by DHL’s internal innovation teams andcollaboration with dozens of external innovators.
The availability – and practical utilization – of thesetechnologies is expected to help the diverse customer baseincluding those addressing e-commerce and omnichannel challenges tominimize complexity, remove capacity constraints, and maximizeservice to their customers. Accelerating the implementation ofselected technologies such as robotics, augmented reality, roboticsprocess automation, IoT and DHL’s proprietary end-to-end visibilitysolution – MySupplyChain – is the objective of DHL Supply Chain’sglobal digitalization strategy.
DHL Supply Chain North America CEO Scott Sureddin said, “Thisinvestment is about a holistic view of emerging technologies thatenables our customers to achieve their growth and profitabilitygoals. Our customers’ needs are not homogenous as each business andsegment has unique challenges and levels of maturity. Therefore, itis important that our customers can benefit from our experiencesand expertise with a variety of emerging technologies.”
According to a recent DHL report, the exponential growth ofe-commerce and its implications on service was identified by 65percent of responding companies as having a significant impact ontheir supply chain. Executives are turning to technology in supportof faster delivery times to efficiently manage fluctuating demand.In alignment with this trend, DHL is already leveraging emergingtechnologies at approximately 85 of its 430 North Americanfacilities.
“While many technologies are already in active deployment,collaborative piece-picking robots, artificial intelligenceapplications and self-driving vehicles stand to have the mostpromise today,” added Sureddin. The potential impact on customers’businesses, which in some deployments have produced productivitygains upwards of 25% and throughput capacity gains of 30%, are twoof the main drivers for accelerated investment in the coming years.DHL’s experience with these technologies stands to minimizeinfrastructure costs and maximize service levels.
Another motivation is based on the workforce itself, which iswidely regarded as one of the most significant challenges facingthe logistics industry. Technology is one of the many levers DHL isutilizing to attract and retain its team.
Tim Sprosty, Senior Vice President of Human Resources at DHLSupply Chain, said, “These technologies enhance the value of ourpeople; they don’t replace them. Our team will be equipped with themost advanced technologies, trained on emerging ones and retainedthrough a culture of innovation, collaboration and recognition. Webelieve this approach is a winning strategy not just for ourbusiness but for our customers’ businesses as well.”
Earlier this year, DHL broke ground on its Americas InnovationCenter that will exhibit the technologies and innovations thebusiness is already implementing across the region. The facility isintended to foster the development of future logistics and supplychain solutions while serving as a regional platform forcollaborative innovation. The 24,000-square-foot innovation center,which is located just outside Chicago, is scheduled to open nextyear.
DHL Supply Chain 人力资源**副总裁 Tim Sprosty说：“这些技术提高了我们员工的价值；他们不会取代他们。我们的团队将配备的技术，接受新兴技术的培训，并通过创新、协作和认可的文化加以保留。我们相信这种方法不仅对我们的业务对我们客户的业务都是一个成功的策略。”
今年早些时候，DHL的美洲创新中心破土动工，该中心将展示该企业已经在该地区实施的技术和创新。该设施旨在促进未来物流和供应链解决方案的发展，作为协作创新的区域平台。位于芝加哥郊外的24,000 平方英尺的创新中心计划于明年开放。